Part V

Complaint Resolution, Hearing, and Appeal Procedures 

12VAC35-115-150 General Provisions

  • A. Court orders or orders or decisions entered after an administrative hearing are not subject to review under the human rights complaint resolution process.​
  • B. The parties to any complaint are the individual and the director. Each party can also have anyone else representing him during resolution of the complaint. The director shall make every effort to resolve the complaint at the earliest possible stage.
  • C. Families United LLC will ensure that reviews, and hearings will generally be closed to other people unless the individual making the complaint requests that other people attend or if an open meeting is required by the Virginia Freedom of Information Act (§2.2.3700 et. Seq. of the Code of Virginia). The LHRC and SHRC may conduct a closed hearing to protect the confidentiality of persons who are not a party to the complaint, but only if a closed meeting is otherwise allowed under the Virginia Freedom of Information Act (see §2.2.3711 of the Code of Virginia).
  • D. In no event shall a pending hearing, review, or appeal prevent a director from taking corrective action based on the advice of Families United LLC legal counsel that such action is required by law or if the director thinks such action is correct and justified.
  • E. The LHRC or SHRC, on the motion of any party or on its own motion, may, for good cause, extend any time periods before or after the expiration of that time period. No director may extend any time periods for any actions he is required to take under these procedures without prior approval of the LHRC or SHRC.
  • F. Except in the case of emergency proceedings, if a time period in which action must be taken under this part is not extended by the LHRC or SHRC, the failure of a party to act within that time period shall waive that party’s further rights under these procedures.
  • G. In making recommendations regarding complaint resolution, the LHRC and the SHRC shall identify any rights or regulations that the provider violated and any policies, practices, or condition that contributed to the violations. They shall also recommend appropriate corrective actions, including changes in policies, practices, or conditions, to prevent further violations of the rights assured under this chapter.
  • H. If it is impossible to carry out the recommendations of the LHRC or the SHRC within a specified time, the LHRC or the SHRC, as appropriate, shall recommend any necessary interim action that gives appropriate and possible immediate remedies.
  • I. Any action plan submitted by the director or commissioner in the course of these proceedings shall fully address final and interim recommendations made by the LHRC or the SHRC and identify financial or other constraints, if any, that prevent efforts to fully remedy the violation
  • J. Families United LLC will ensure that all communication with the individual during the complaint resolution process shall be in the manner, format and language most easily understood by the individual.